Refund Terms for VELRATHOS

Effective Date: October 16, 2023

At VELRATHOS, we strive to ensure our clients are satisfied with our products and services. If, however, you are not entirely happy with your purchase, our refund policy is here to assist you.

1. Eligibility for Refund

To qualify for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days of purchase.
• The product should be unused and in the same condition as received.
• All original tags and packaging should be intact.
• Proof of purchase is required to process any refund requests.

2. Non-Refundable Products

The following items are not eligible for return or refund:

• Gift cards
• Personalized or custom orders
• Items purchased on sale or discounted during promotional periods

3. Process for Refund

To initiate a return, please contact our customer service department at [email protected]. After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Disbursement

Once approved, the refund will be processed and a credit will be applied to your original method of payment within 10 business days. Please note that processing times may vary based on your financial institution.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise stated by VELRATHOS.

6. Amendments to Refund Policy

VELRATHOS reserves the right to amend these refund terms at any time. Changes will be posted here, and your continued use of our services will signify your acceptance of any adjustments.

We appreciate your understanding and cooperation in adhering to our refund policy. Should you have any questions, please do not hesitate to contact us at [email protected].

Sincerely,

VELRATHOS Customer Service Team